Support-Center
Erhalten Sie Hilfe zu unserer Sammlung vedischer Anwendungen.
Kontaktieren Sie den Support
Benötigen Sie direkte Hilfe? Unser Team antwortet in der Regel innerhalb von 24–48 Stunden.
Rückgaberecht
Erfahren Sie mehr über unsere „All Sales Final“-Richtlinie für digitale Astrologieprodukte.
Häufige Probleme
- Überprüfen Sie, ob Sie die neueste Version im App Store/Play Store haben
- Leeren Sie den App-Cache in Ihren Telefoneinstellungen
- Versuchen Sie, die App neu zu installieren, wenn die Probleme weiterhin bestehen
- Aktivieren Sie Standortberechtigungen für die App in den Systemeinstellungen
- Stellen Sie sicher, dass der Modus „Hohe Genauigkeit“ für GPS aktiviert ist
- Legen Sie Ihre Stadt manuell in den App-Einstellungen fest, wenn GPS nicht verfügbar ist
- Aktivieren Sie Oracular-Benachrichtigungen in den Systemeinstellungen
- Disable battery optimization (low power mode) for the app
- Überprüfen Sie, ob „Bitte nicht stören“ aktiv ist
Frequently Asked Questions
How do I delete my Oracular account?
Go to our account deletion page and follow the steps there. This removes your account and associated data from our systems.
Go to account deletionHow do I manage or cancel my subscription?
Subscriptions for Vyom, Choghadiya, VedKal, Uttara, and Sky Today are billed and managed through the store you subscribed with — Google Play or the Apple App Store. Open the Play Store or App Store app on your device, find your subscriptions list, and manage or cancel from there. We don't have the ability to cancel a store subscription on your behalf.
I was charged but don't see the features unlocked. What do I do?
First, make sure you're signed into the app with the same account used for purchase, and that you have an internet connection so the app can verify your purchase. If it's still not reflecting, email us with your order/receipt details and we'll look into it.
What data does Oracular collect, and how is it used?
We explain what we collect and why in our privacy policy. In short: we use the data you provide (like birth details) to power chart calculations, and we don't sell your personal data.
Read our Privacy PolicyCan I get a refund?
Refunds for app purchases follow our return policy, and for subscriptions, the refund rules of the store you paid through (Google Play or Apple App Store) generally apply.
View Refund PolicyMy app is crashing or showing incorrect calculations. What should I check first?
Update to the latest version from the Play Store or App Store, confirm your device location/GPS permissions are enabled, and try restarting the app. If the issue continues, email support with your device model and app version so we can dig in.
Where can I ask questions or discuss Vedic astrology with others?
Our community is a good place for that — you can ask questions, share charts, and discuss topics with other users.
Visit the Oracular communityWhere can I learn more about the concepts used in the apps?
Our learning hub has articles on Vedic astrology, numerology, Vastu, Human Design, and more — a good starting point if a term in the app is unfamiliar.
Browse the Learn hubStill have questions?
Our team is ready to help you navigate your journey.