Oracular
アプリ

サポートセンター

ヴェーダ アプリケーションのコレクションに関するサポートをご利用ください。

サポートに連絡する

直接的な支援が必要ですか?通常、弊社チームは 24 ~ 48 時間以内に返答いたします。

返品規則

デジタル占星術グッズの「全販売最終」ポリシーについて詳しくは、こちらをご覧ください。

よくある問題

アプリが動作しない、またはクラッシュする
  • App Store/Play ストアから最新バージョンがあることを確認してください
  • 携帯電話の設定でアプリのキャッシュをクリアします
  • 問題が解決しない場合は、アプリを再インストールしてみてください
位置情報と GPS の問題
  • システム設定でアプリの位置情報の許可を有効にする
  • GPS で高精度モードが有効になっていることを確認します
  • GPS が利用できない場合は、アプリの設定で都市を手動で設定してください
通知とアラートの問題
  • システム設定で Oracle 通知を有効にする
  • Disable battery optimization (low power mode) for the app
  • 「おやすみモード」が有効になっているかどうかを確認してください

Frequently Asked Questions

How do I delete my Oracular account?

Go to our account deletion page and follow the steps there. This removes your account and associated data from our systems.

Go to account deletion
How do I manage or cancel my subscription?

Subscriptions for Vyom, Choghadiya, VedKal, Uttara, and Sky Today are billed and managed through the store you subscribed with — Google Play or the Apple App Store. Open the Play Store or App Store app on your device, find your subscriptions list, and manage or cancel from there. We don't have the ability to cancel a store subscription on your behalf.

I was charged but don't see the features unlocked. What do I do?

First, make sure you're signed into the app with the same account used for purchase, and that you have an internet connection so the app can verify your purchase. If it's still not reflecting, email us with your order/receipt details and we'll look into it.

What data does Oracular collect, and how is it used?

We explain what we collect and why in our privacy policy. In short: we use the data you provide (like birth details) to power chart calculations, and we don't sell your personal data.

Read our Privacy Policy
Can I get a refund?

Refunds for app purchases follow our return policy, and for subscriptions, the refund rules of the store you paid through (Google Play or Apple App Store) generally apply.

View Refund Policy
My app is crashing or showing incorrect calculations. What should I check first?

Update to the latest version from the Play Store or App Store, confirm your device location/GPS permissions are enabled, and try restarting the app. If the issue continues, email support with your device model and app version so we can dig in.

Where can I ask questions or discuss Vedic astrology with others?

Our community is a good place for that — you can ask questions, share charts, and discuss topics with other users.

Visit the Oracular community
Where can I learn more about the concepts used in the apps?

Our learning hub has articles on Vedic astrology, numerology, Vastu, Human Design, and more — a good starting point if a term in the app is unfamiliar.

Browse the Learn hub
月曜~金曜の営業時間
9 AM - 6 PM IST
土曜日の営業時間
10 AM - 4 PM IST
平均応答時間
24 - 48 Hours

Still have questions?

Our team is ready to help you navigate your journey.