Oracular
应用

支持中心

获取有关我们吠陀应用程序集合的帮助。

联系支持人员

需要直接帮助吗?我们的团队通常会在 24-48 小时内回复。

退货政策

详细了解我们针对数字占星商品的“所有销售最终”政策。

常见问题

应用程序无法运行或崩溃
  • 检查您是否拥有 App Store/Play Store 的最新版本
  • 清除手机设置中的应用程序缓存
  • 如果问题仍然存在,请尝试重新安装应用程序
位置和 GPS 问题
  • 在系统设置中启用应用程序的位置权限
  • 确保 GPS 启用高精度模式
  • 如果 GPS 不可用,请在应用程序设置中手动设置您的城市
通知和警报问题
  • 在系统设置中启用 Oracle 通知
  • Disable battery optimization (low power mode) for the app
  • 检查“请勿打扰”是否处于活动状态

Frequently Asked Questions

How do I delete my Oracular account?

Go to our account deletion page and follow the steps there. This removes your account and associated data from our systems.

Go to account deletion
How do I manage or cancel my subscription?

Subscriptions for Vyom, Choghadiya, VedKal, Uttara, and Sky Today are billed and managed through the store you subscribed with — Google Play or the Apple App Store. Open the Play Store or App Store app on your device, find your subscriptions list, and manage or cancel from there. We don't have the ability to cancel a store subscription on your behalf.

I was charged but don't see the features unlocked. What do I do?

First, make sure you're signed into the app with the same account used for purchase, and that you have an internet connection so the app can verify your purchase. If it's still not reflecting, email us with your order/receipt details and we'll look into it.

What data does Oracular collect, and how is it used?

We explain what we collect and why in our privacy policy. In short: we use the data you provide (like birth details) to power chart calculations, and we don't sell your personal data.

Read our Privacy Policy
Can I get a refund?

Refunds for app purchases follow our return policy, and for subscriptions, the refund rules of the store you paid through (Google Play or Apple App Store) generally apply.

View Refund Policy
My app is crashing or showing incorrect calculations. What should I check first?

Update to the latest version from the Play Store or App Store, confirm your device location/GPS permissions are enabled, and try restarting the app. If the issue continues, email support with your device model and app version so we can dig in.

Where can I ask questions or discuss Vedic astrology with others?

Our community is a good place for that — you can ask questions, share charts, and discuss topics with other users.

Visit the Oracular community
Where can I learn more about the concepts used in the apps?

Our learning hub has articles on Vedic astrology, numerology, Vastu, Human Design, and more — a good starting point if a term in the app is unfamiliar.

Browse the Learn hub
周一至周五营业时间
9 AM - 6 PM IST
周六营业时间
10 AM - 4 PM IST
平均响应时间
24 - 48 Hours

Still have questions?

Our team is ready to help you navigate your journey.